Arbour-Fuller Hospital

Name of Hospital: Arbour-Fuller Hospital

City, State/Province, Country: South Attleboro, MA, US

Number of Stars: 3

Comment: Mental health workers here were fantastic and really supportive of patients. I was there over Christmas and New Years and they went out of their way to make things as nice for us as they could. Staff even bought small gifts for all patients so that Christmas would feel less depressing. They also bought me a small, wrapped gift to give my wife when she visited Christmas day. My doctor here seemed good at first, but took me off of my anxiety medication way too fast (I was on Klonopin) and I believe I had partial seizures several nights in a row when I was in withdrawal. My hands were shaking so badly during the day I could hardly feed myself but he was unconcerned.

My social worker was awful. She could never get my pronouns right (I am a trans man and use he/him pronouns.) She told me on discharge that she had set up an appointment for me with my therapist and referred me to a day program. When I got home, I found out there was no appointment waiting. I was supposed to be on a wait-list for a day program for a couple weeks, since she had supposedly referred me there, but when I called they told me there had been no referral and since I had been out of the inpatient unit for more than two weeks, insurance was unlikely to cover the program since it wasn’t a step-down.

Patients were strip-searched on entering, including having to bend over and expose yourself to staff. At the time I used forearm crutches, so I didn’t have to actually bed over for them, but they did make me lower my underwear so they could see there was nothing hidden in it. I don’t think I could have handled being searched more than that and considered myself lucky that that was as far as they went.

There was a lot of outdoor time here. Several times a day staff would take patients outside to a courtyard for walks. I liked being able to be outdoors and off the unit. If you had privileges, you were allowed to eat in the cafeteria, which meant you had more options in terms of the food available. I was here for a month and most of the stay was pretty quiet.

My social worker flat out lied to me, trying to manipulate me into going to a residential program without giving me any information. She told me she had talked to my wife who wanted me to go to the program, when she had never spoken to her. My wife yelled at her over the phone and from that point onward she became nicer to me during our meetings.

I liked that there was a small room with a TV in it for watching TV separated from the common area and kitchen. The kitchen was unlocked during the day so patients could access snacks and drinks. It had a tv that was connected only to a dvd player, so sometimes staff would let us watch movies in the evening if there were enough people working that one could sit and supervise. Visitors could bring in food as long as it was sealed in plastic.

My wife wasn’t able to visit often because it was out on the commuter rail from Boston and the bus from the commuter rail to the hospital didn’t run on the weekends and only ran until 8:00 at night. Often when she visited she had to walk from the commuter rail to get there, so it took her two hours each way. Not the hospital’s fault, but it made things more complicated.

Type of program (i.e. day program, inpatient): inpatient

Any other identities/marginalizations (i.e. race/gender/sexuality) that could have influenced your stay?: trans male

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