Name of Hospital: Holyoke Hospital
City, State/Province, Country: Holyoke, Massachusetts, USA
Number of Stars: 4.5
Comment: Compassionate and kind staff; patient with me and with everyone I saw them interact with; considerate of my specific needs; physicians were respectful of my experience of myself and my illness; the food was okay; my meds were dispensed on time; I felt safe most of the time and when I didn’t feel safe a staff member spent time with me until I was more stable; possibly the best thing that happened was that the night staff were really compassionate when I had night terrors and would start screaming. I spent 6 days there and I would feel safe going there again.
Type of program (i.e. day program, inpatient): I went to both in-patient (6 days) and day program (3 days – there wasn’t anything wrong with the day program, it just wasn’t for me)
Any other identities/marginalizations (i.e. race/gender/sexuality) that could have influenced your stay?: I’m a white, via-gendered, queer femme in my 50s. I’m disabled, low-income, and I have PTSD.