Palo Verde Behavioral Health

Name of Hospital: Palo Verde Behavioral Health

City, State/Province, Country: Tucson, AZ, USA

Number of Stars: 3.5

Comment: I stayed in the adolescent ward for about 7 days. Staff ranged from competent and respectful, to rude and condescending. Keeping busy was fairy easy, as there were two day rooms – one for groups and socialization, and a “quiet room” with a TV that had a wii. The protocol was good – there’s a rule that no physical restraints are ever used on patients. However, being in the adolescent unit, it often felt like we were treated as “difficult kids” rather than mentally ill ones.

Type of program (i.e. day program, inpatient): Inpatient

Any other identities/marginalizations (i.e. race/gender/sexuality) that could have influenced your stay?: I’m transgender, and while I was called by my preferred name and given my own room, many of the staff seemed unable to help properly. One instance had another patient misgender me, and I became infuriated. A tech pulled us each aside separately and she explained to me that some people just “don’t get it” and that I’ll have to put up with it. It was very upsetting and invalidating.

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