Name of Facility: Bodmin Community Hospital – Fletcher Ward
Location of Facility (City, State/Province, Country): Bodmin Cornwall UK
Number of Stars: 1.5
Description of Experience: On arrival I saw that both staff and patients looked terrified but patients more so. One patient I knew from the town where I lived. Other patients I recognised from my stay 3 months earlier. One patient from my first stay was still ill like the last time. They don’t treat any physical health problems here, they don’t even investigate.
The only outside space was the smoking courtyard, a glass box in middle of ward, floor covered with cigarette ends and vomit from the poor lady whose physical condition had worsened. I phoned the police reporting the abuse on the ward. Another patient also phoned, this patient said he was threatened with being killed by staff if he phoned the police again. I was forced to drink a cup of water with medication I wasn’t prescribed in it. I reckon I’m lucky to survive those side effects which they say I didn’t have.
There had been a large outside space but it was closed for landscaping. The courtyard was approximately 3 meters square. The staff liked to be vindictive and ignored patients. Hot drinks were only allowed at set times and provided in large jugs, one of tea and one of hot water.
The only saving grace for this ward was a occupational therapist who tried her best but the culture was bad. All patients were treated with fear and distrust.
I’ve since obtained my medical records relating to this stay I was bowled over by the factually incorrect information. (Me and another patient being over the top polite asking for the courtyard to be opened 10 minutes before 6am were classed as offensive – saying please is offensive?!)
Risk management was centred around aggression not self harm. Chairs which could be thrown removed at night but Christmas Tree had glass bubbles and a long string of electric fairy lights. The Christmas Tree was never removed at night.
The other ward in Cornwall is actually quite good.
Type of Program (inpatient, outpatient, residential, etc.): Inpatient admission ward
Anything that might have impacted your stay? i.e. being LGBTQ+: I’d complained and have long history of contact with MH services
Year(s) Your Experience(s) Occurred (i.e. 2015): Dec 2016