Name of Facility: Presbyterian Kaseman
Location of Facility (City, State/Province, Country): Albuquerque, New Mexico, USA
Number of Stars: 3.5
Description of Experience: The nurses and techs when I was there were all extremely professional, they would speak to patients with care and sympathy, and everything always ran smoothly. I have been there a few times, and they were always wonderful. They treated everyone with the same respect, and they were gracious about allowing us privacy, and letting us know our individual privileges. The unit psychiatrists were also very good about prescribing medications, talking to all patients individually, and scheduling outpatient care.
On one stay, however, there were issues that came up with one of the social workers. It was threatened that I would not be allowed to return home and that I’d be taken to a homeless shelter, if I continued “bad behavior”. The behavior that got me in trouble was not participating in group and community meetings, and staying in my room. It is fine to want patients to participate, and have them leave their room, but it should not be allowed to yell and threaten them, especially in a behavioral unit.
For that reason, I have not returned to Kaseman, but I would recommend it to other individuals.
Type of Program (inpatient, outpatient, residential, etc.): Inpatient
Anything that might have impacted your stay? i.e. being LGBTQ+: Severity of condition, High level of care needed
Year(s) Your Experience(s) Occurred (i.e. 2015): 2015, 2016