SSM Health St. Joseph Hospital

Name of Facility: SSM Health St. Joseph Hospital

Location of Facility (City, State/Province, Country): Wentzville, MO, USA

Number of Stars: 1

Description of Experience: Awful hospital experience. I willingly admitted myself and my time there ranged from downright terrifying to comically miserable. The staff are rude and unprofessional, most of them seeming as though they’d rather be anywhere else. The atmosphere was dirty and food stains from spills remained on the tables for days at a time.

Group therapy was required, though not particularly constructive seeing as though most everyone was there for different reasons. It was impossible to find a doctor and when you did meet with him, the encounter was short and essentially boiled down to “when am I getting out?” “I don’t know.” “ok.”

During my stay…
– I was refused HRT whilst being told repeatedly that it was the cause of my mental health issues. (When it finally WAS given to me, it was with several pages of printed-out prayers?)
– I was openly discriminated against by the staff for being trans, then threatened with sedation and removal of visitation rights after becoming angry.

I added .5 stars because the weekend staff treated me like a human, which was nice. Other than that, I left feeling worse than I did when I was admitted.

Type of Program (inpatient, outpatient, residential, etc.): inpatient

Anything that might have impacted your stay? i.e. being LGBTQ+: Being transgender.

Year(s) Your Experience(s) Occurred (i.e. 2015): 2017

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