The Pavilion at Williamsburg Place

Name of Facility: The Pavilion at Williamsburg Place

Location of Facility (City, State/Province, Country): Williamsburg, VA, USA

Number of Stars: 1

Description of Experience: The doctor who was assigned to my care was very rude to me, he kept me hospitalized for about 23 days, which was therapeutically unnecessary. It is my opinion that the psychiatrist assigned to my care was milking the insurance company. The staff treated me as if I had inconvenienced them by being there. The nursing staff was very short in their conversation with me and when I complained of being assaulted, I was told that it never happened and that it was unfounded.

Type of Program (inpatient, outpatient, residential, etc.): inpatient

Year(s) Your Experience(s) Occurred (i.e. 2015): 2015

The Pavilion at Williamsburg Place

Name of Hospital: The Pavilion at Williamsburg Place

City, State/Province, Country: Williamsburg, Virginia, United States

Number of Stars: 1.5

Comment: I went to the Pavilion on the recommendation of my university, William & Mary. It was a mistake. I went because I was my psychiatrist had flaked out on me for about three months, and I needed to have my bipolar meds adjusted because I was slipping into a depression after a sexual assault.

From the first moment, I found myself frustrated. All inpatient programs are inconvenient. No phone, internet, computer, no jewelry, even no soap sometimes. But Pavilion went a step further. I am a high achieving college student, and reading is my everything. The staff at the Pavilion did not allow me to bring my personal reading material, my text books, or my homework in with me. My first night, the roommate I was assigned made it clear that I was not welcome in her space and that she was in charge of the place.

Worse yet, everyone had to sleep with the doors to their room open. Because I had recently experienced a sexual assault, I was terrified. I felt unsafe and struggled to sleep. Nothing was done to help me with this. I was in the Pavilion for a full four days before I saw the psychiatrist, even though my counselor had called ahead in advance to make sure I would get that care. I also told the staff during intake that I was explicitly there for medication management, and asked to see the psychiatrist every day.

I found the staff to be highly disrespectful, dehumanizing, and cold. They treated patients poorly. For example, I was labeled non-compliant and was not allowed to take my medication because I had fallen asleep before they called my name for evening meds. The Pavilion also houses a geriatric unit and a unit for more extreme mental health issues. We had to walk through the geriatric unit to get outside for our 30-60 minutes of daily allotted outdoors time (in a small yard with high fences). One day, an old man had fallen to the floor, urinated himself, and spilled food all over before we went outside. He was still laying under the table, covered in piss and peas, moaning when we were brought back inside. No one attended to him.

The actual care was also sub-par. We did not get significant time one-on-one with counselors, social workers, the psychiatrist. The group therapy was next to useless for me. And again, I had to wait four days to see a psychiatrist. During my time in the Pavilion, I felt unsafe and uncomfortable. I was removed from a regular routine (I need regular consistency for emotional balance). I was denied access to things I know lift my mood, such as my books, school work, music, conditioning my hair, even wearing the clothes I feel comfortable in (think conservative dresses). I cannot describe why I felt so shaken, but when I was discharged, I felt more depressed than before. Worse yet, I felt hollow and lingering discomfort and fear.

Type of program (i.e. day program, inpatient): inpatient

Any other identities/marginalizations (i.e. race/gender/sexuality) that could have influenced your stay?: white, cis woman, bisexual, I was 19 at the time